The Knitknacks aims to Dispatch your Order as quickly as possible, typically within 1 – 2 Working days, though this may be a little longer show dates, Bank Holidays or times of Industrial Action.

Domestic (UK) Orders

For Domestic (UK) Orders, The Knitknacks uses Royal Mail as it`s chosen delivery service. All Shipping Services use tracked methods


If you’re not completely satisfied with your order, I am able to accept returns for up to 30 days after receipt of your order.  We can offer a full refund on the cost of your items, as long as they are returned in a fully resalable condition, with original packaging intact – items cannot be returned once they have been used or cut.

  • Returns accepted up to 30 days after receiving your order
  • Items must be returned in a fully resalable condition
  • Full refund on the cost of your items
  • We are unable to cover the cost of returning items or the initial delivery charge
  • Within your return parcel, please include your order number, name & address details and we recommend you use a tracked postage service
  • Please allow 14 working days for your refund to be processed.

Returns Address

The Knitknacks
Blackberry Cottage
Pell Green
Wadhurst TN5 6EF

Damaged or Faulty Items

For faulty or damaged items, please email us directly and include further details on you issue and also your order number and name/address.

I am unable to accept returns of 

  • Books/Patterns and Leaflets